Privacy Policy
This Privacy Policy explains how Xelo collects, uses, stores, shares, and protects user information when users use the Xelo mobile application and related services.
1. Who we are
Xelo is a messaging and calling application. In this policy, “Xelo”, “we”, “our”, or “us” refers to the developer/operator of the Xelo app.
Contact email: support@xelo.com
2. Information we collect
Depending on the features you use, we may collect the following information:
| Data type | Purpose |
|---|---|
| Account information such as name, phone number, email address, profile photo | To create and manage your account and show your profile to contacts. |
| Messages, images, audio files, videos, and attachments you send | To deliver chat and media messages to selected recipients. |
| Call information such as caller, receiver, call type, time, duration, and status | To provide audio/video calling and call history. |
| Device and notification tokens such as FCM token | To send message and incoming call notifications. |
| Technical data such as device type, app version, crash/error logs, and IP address | To maintain security, fix bugs, and improve service reliability. |
3. How we use your information
- To provide messaging, media sharing, audio calls, video calls, and notifications.
- To authenticate users and protect accounts from unauthorized access.
- To improve app performance, troubleshoot errors, and prevent misuse.
- To respond to user support and account deletion requests.
4. Sharing of information
We do not sell your personal information. We may share limited data only when required to provide app functionality, comply with law, prevent fraud or abuse, or use trusted service providers such as hosting, notification, analytics, or communication infrastructure providers.
5. Third-party services
Xelo may use third-party services to operate key features, including cloud hosting, Firebase Cloud Messaging for notifications, and Agora for audio/video calling. These services may process limited technical data required to deliver their services.
6. Data retention
We keep user data only as long as needed to provide the app services, meet legal or security requirements, resolve disputes, and enforce our terms. Some data may be retained for legitimate reasons such as fraud prevention, security, accounting, or legal compliance.
7. Account deletion and data deletion
You can request deletion of your Xelo account and associated personal data. When an account deletion request is verified, we will delete or anonymize the account and associated personal data unless retention is required for legal, security, fraud-prevention, or regulatory reasons.
To request account deletion, visit: Account Deletion Request.
8. Security
We use reasonable administrative, technical, and organizational measures to protect user data. However, no internet-based service is completely secure, and users should also protect their account credentials and device access.
9. Children’s privacy
Xelo is not intended for children under the age required by applicable law. If we discover that a child has provided personal information without proper consent, we will take steps to delete it.
10. Your rights
You may request access, correction, or deletion of your personal data by contacting us at support@xelo.com.
11. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.